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Operations & EAM

Where strategy meets the work order.

EAM/CMMS health-checks and recovery, work-management design, process simplification, and field-tested workflows. The systems your team has been promised, finally working the way they were sold.

What this practice is about

Systems that survive contact with the field.

The most common failure mode in asset management isn’t bad strategy, it’s good strategy that breaks down at the work-order level. The plan looks great in PowerPoint and falls apart on a Tuesday morning when a planner has 47 tabs open in their CMMS and can’t find the right one.

We design operations and EAM/CMMS workflows around how work actually flows in your organization, not how a software vendor or a consulting deck assumes it does. The result: systems your planners, supervisors, field technicians, and crews stop fighting with, and start using to do better work.

Engineers working with EAM software
What we deliver

Where Operations & EAM shows up in your engagement.

A / Diagnostics

EAM/CMMS health-checks

What is your system actually doing for you, and where is it falling short? A focused, time-boxed diagnostic with concrete recommendations, vendor-agnostic.

  • Adoption & utilization assessment
  • Configuration & data quality review
  • Workflow gap analysis
  • Prioritized remediation roadmap
B / Recovery

Implementation recovery & optimization

For when an EAM/CMMS rollout has stalled, under-delivered, or is being “tolerated” rather than used. We bring it back to life by rebuilding around how the work actually flows.

  • Workflow redesign with planners & supervisors
  • Data hierarchy & configuration cleanup
  • Re-launch & adoption strategy
  • KPI design for sustained success
C / Design

Work management design

From scratch or refresh: the planning, scheduling, execution, and close-out workflows that turn maintenance from reactive firefighting into a planned, measurable program.

  • Work-order lifecycle design
  • Planning & scheduling cadence
  • Backlog management workflows
  • Close-out & feedback loops
D / Industrial scope

Utilities, energy & industrial systems

Specialized support for the systems where reliability and safety carry the most weight: electric T&D, water/wastewater, energy, and process manufacturing.

  • Reliability-centered maintenance (RCM) workflows
  • Safety-critical asset workflows
  • Outage & turnaround planning processes
  • Regulatory compliance integration
Specialized capability

IBM Maximo, made to deliver.

Whether you’re standing up Maximo Application Suite, migrating off Maximo 7.6, or trying to rescue a deployment that’s been live for years and never quite landed, we bring decades of hands-on Maximo experience to the work. Configuration, workflows, hierarchy design, reporting, integrations, adoption, the work that turns a Maximo license into a working program your crews actually use.

Vendor-agnostic by default. Specialized in Maximo when that’s the system you’ve chosen.

Explore our Maximo practice
Modernization
Maximo 7.6 → MAS
Strategy and execution for moving to Maximo Application Suite without losing what already works.
Recovery
Stalled deployments
Implementation rescues for Maximo rollouts that lost adoption, sponsorship, or both.
Configuration
Workflows & hierarchy
Asset hierarchy, work types, screens, automation scripts, and workflow design aligned to how crews work.
Integration
SCADA, GIS, ERP, IoT
Maximo connected to the systems that feed it: SCADA, GIS, ERP, mobile, Watson IoT, BIRT & Cognos.
Engagement shape

What an Operations & EAM engagement looks like.

4–6 wks
EAM/CMMS health-check & recommendations
3–9 mos
Recovery, redesign, or fresh implementation enablement
12+ mos
Enterprise operational improvement

Most operations engagements start with a focused diagnostic, we sit with planners and supervisors, watch the work flow alongside field technicians and crews, and pull together a candid picture of what’s working and what isn’t. The recovery or build phase is hands-on and field-grounded; we don’t hand off a configuration document and walk away.

Outcomes

Built to outlast us.

Every engagement leaves behind specific, concrete things your team can point at, defend, and run with after we’re gone. Below is what that usually looks like.

A system your team stops fighting

Where there used to be a half-configured tool that planners, supervisors, and field crews worked around, there’s now a single system they open by default. Asset hierarchy is clean and field-meaningful. Work-order types and screens reflect how the work actually flows. Adoption stops being a campaign, it becomes the path of least resistance.

Planning and scheduling that actually plans and schedules

Weekly planning meetings produce schedules that hold up to Monday. Backlogs become a managed pipeline rather than a black hole. Materials, labor, and tools are reserved before the work order hits the floor, not figured out the morning of by the supervisor on duty.

Data the field actually trusts

Asset records match what’s standing in the field. Work history that planners can actually mine for patterns. Master data that doesn’t need a translator. The phrase “the system says X but the field says Y” stops being a recurring meeting topic.

A team that can take it forward without us

Planners, schedulers, supervisors, and reliability engineers who know the system, can configure it, can train new hires on it, and can carry it forward without us. The handoff isn’t a binder, it’s their confidence walking into the next quarter without our number on speed-dial.

Related practices

How Operations & EAM connects across the firm.